Help & Support

If you have purchased a caravan from us and are experiencing any issues, we are always here to help. If you have any items that you need us to address please contact us via e-mail on [email protected] or call 01622 859301 and ask for the Service Department. When e-mailing please always include as much information as you can, along with clear photos of any issues. This will help us solve your problems as quickly and effectively as possible. 

If you are experiencing issues with operating any of the appliances or accessories fitted to your caravan, see the respective links below for each manufacturers tips and guides on how to successfully operate and troubleshoot their products. If you don't find what you are looking for, contact us and we will always do whatever we can to help.

Alde: https://www.alde.co.uk/support

E&P Self-levelling: https://www.ep-hydraulics.co.uk/user-guides/2

Powrtouch: https://www.powrtouch.com/support

Thetford: https://www.thetford-europe.com/gb/service-and-support

Truma: https://www.truma.com/uk/en/service/self-service